CX Strategy & Design
Customer Experience is the perception that your customers have about your brand or services across all the touchpoints.
We work with your team to design the customer experience and strategy fully aligned to your brand promise and values based on human-centered design principles.
CX Maturity Assessment
Using various quantitative and qualitative techniques we do a complete assessment of your organisation’s CX maturity before embarking on a customer experience transformation journey.
This assessment provides the baseline and the necessary information to design the CX transformation journey and implementation plan.
Customer Insights & Analysis
Understanding the Voice-of-Customer (Voc) is important to design the CX strategy based on what your customers actually value.
Using quantitative and qualitative research we analyse and identify the top value-drivers for your customers.
Engaged employees are the bedrock of a customer-centric organisation. They go above and beyond what is expected from their jobs and deliver a truly great experience to the customers.
We help you to understand your current employee engagement so that you can identify and fix issues and improve your employee engagement.
Customer Journey Mapping
A customer journey map is the visual representation of all the experiences a customer has with a brand or service.
We work with your team and with your customer to map the customer’s journey with your brand or service across all the touchpoints. We then identify the most critical touchpoints from the customer’s perspective and re-design the journey to ensure that the customer gets the value across all the stages of the journey.
Trainings & Workshops
We conduct bespoke trainings and workshops based on our customer’s specific needs. These workshops are tailored to the customer and are highly interactive so that the customer’s employees can participate hands-on and learn by doing in these workshops.
We offer two workshops currently -
1) Understanding Customer Experience and where to start
2) Understanding Customer Journey Mapping